Frequently Asked Questions about Latisse®.
Information and use for Latisse® & SkinMedica®

Frequently Asked Questions

Here is a list of common questions we have received with regards to Latisse® and SkinMedica® products.


Some More Information About Our Change to LoveMyLatisse

LongLashesOnline is now We're keeping this site live through the transition so that all our loyal customers can see this information and understand why we've changed, but we've disabled our shopping cart and have instead created links for all our products to the same products on

At LoveMyLatisse, you can set up a safe, convenient telemedicine appointment with a physician licensed in both your state and theirs, get your consultation in the comfort and privacy of your own home, receive your prescription, and order Latisse-- all without ever leaving the site! You'll get great service, unbeatable prices, expert resources and articles, and an even wider selection of top-rated skin care products, both physician-grade, and prescription.

So what changed? In the past, you could get certain prescription-grade products like Latisse online from businesses run by medical spas or doctor’s offices, by filling out a brief medical history form on the website. However, state and national regulations have been tightened for your protection, and the requirements for a legal Latisse prescription are stricter now.

In order to legally dispense Latisse and other prescription personal care products online, a business must be a pharmacy or physician practice licensed and certified in both its own state and the state where you reside; it must have an original prescription written by a doctor with whom you have an established relationship; and it must verify your identity and location. It takes a little more time to order Latisse the first time now, but in the long run, you have the peace of mind of knowing that you’re getting Latisse legally from a licensed health care business that cares more about your safety than about cutting corners and finding loopholes. We're still putting your well-being first, we're just doing it under a new name and on a new site!

What is Latisse®?
Latisse® solution (bimatoprost ophthalmic solution) 0.03% - is a prescription treatment for hypotrichosis used to grow eyelashes, making them longer, thicker and darker. Hypotrichosis is another name for having inadequate or not enough eyelashes.

Does Latisse® really work?

We want long eyelashes too!  We personally use it and are amazed at the actual results. So yes, Latisse® really works when used as directed.

How does Latisse® work?

In short, think of Latisse® as nourishment for your eyelashes...

The active ingredient in Latisse® eyelash serumis called bimatoprost. Research suggests that growth of eyelashes occurs by increasing the percent of hairs in, and the duration of, the anagen (or growth) phase of the hair follicle. Bimatoprost can prolong this growth phase, hence you get longer lashes. It also appears to help generate extra lashes, so your lashes get fuller.

While the exact mechanism is unknown, it appears Latisse® strengthens your lashes and increases the life cycle of each lash. Latisse® also increases the pigment, or color of the lash. Thus, over the treatment course with Latisse® eyelash serum, all of your own lashes become fuller, longer, thicker and darker. Naturally, when you stop using the product, your eyelashes will eventually return to their original state.

Your lashes don’t just look better using Latisse®, they are better!

Is Latisse® really safe to use?

Yep. Latisse® is safe to use.

Latisse® was clinically tested in a pivotal Phase III, multi-center, double-masked, placebo-controlled study to assess its safety and efficacy in which all endpoints (improved eyelash prominence, length, thickness and darkness) were met. Bimatoprost, the active ingredient in Latisse®, was first approved in 2001 as a medical product to lower intraocular pressure in people with open-angle glaucoma or ocular hypertension. Patients treated with bimatoprost for this specific eye condition experienced eyelash growth as a side effect.

The long-term safety of bimatoprost for therapeutic use has been recognized by the medical community and is well-established based on use in 32 clinical trials involving more than 5,700 glaucoma patients and more than 13 years of clinical trial experience. Given the existing and substantial clinical and post-marketing safety data with bimatoprost solution 0.03%, coupled with the positive results from the Phase III Latisse® study, Latisse® provides patients a clinically-meaningful aesthetic benefit with a favorable safety profile.

How old do you have to be to use Latisse®?

Latisse® is appoved for ages 18 and older.

Can I buy Latisse® without a prescription from a doctor?

No, Latisse is only legally available by prescription. Recently, regulations affecting Latisse prescriptions have become stricter. It was once possible to get a prescription by filling out a medical history form online that would be approved by the physician in charge of the business. Now, however, in order for a prescription to be valid, it must be written by a physician licensed in BOTH their state and the patient's state, with whom the patient has an established relationship (the definition of an "established relationship" varies from state to state), and the original prescription-- not a copy-- must be submitted for fulfillment. Our change to came from these regulatory changes. TellaDermMD is fully compliant with current regulations and has the technological structure to handle telemedicine consultations that meet the standards for the patient's state, which allows you to get a safe, legal prescription from the comfort and convenience of your own home. It may take a little longer to place your first order than it used to, but your refills will be processed as quickly as you've come to expect, and you have the peace of mind of knowing that we put your health and safety first.

How do I know if you are a legitimate retailer?

We are a Black Diamond Partner with Allergan® and authorized retailer of the authentic Latisse® solution.  Click here to see our listing at or go to (Allergan®'s website) and click on "Find a Doctor", enter our zip code, 19403, and you will see that Dr. Chapleskie-Alfonse and Long Lashes Online come up as an authorized provider.

Do you ship to Canada or overseas?

We're sorry - but we ship only to the continental United States, Alaska, and Hawaii at this time.  We can, however, ship to a friend or family in the USA, who can then forward the product to you. 

What is your processing/shipping time?

During the work week, we usually ship Latisse® & SkinMedica® within 48 hours!  We ship USPS first class or priority mail based on weight - or express mail if desired. Depending on where you live - once it leaves our office, please know that it can take the carrier 3 to 5 business days, after the ship date, to receive it at your door.

Shipping Policy:

We ship anywhere in the continental United States, Alaska, and Hawaii. Sorry, we do not ship to Canada or overseas.

All packages are delivered via USPS First Class/Priority Mail (3-5 business day delivery). Orders for three boxes of Latisse® or more, Express Delivery, Business, and apartment/multi-family addresses will be sent Signature Confirmation.  All other orders will be sent First Class Delivery Confirmation or Priority Mail based on weight.  Once your complete order is received, we make every attempt to ship the very next business day.  But please remember that we are a doctor's office and therefore adhere to normal BUSINESS hours.

Some days are busier than others. Please allow at least 1 business day processing time for ALL orders, INCLUDING EXPRESS DELIVERY - and 2 to 3 days' processing time for orders placed over the weekend - between 3pm Friday and 8am Monday - and nationally observed holidays.
The USPS does not guarantee overnight delivery of Express Mail.   
Express shipping (1-2 days) available for USPS BUSINESS DAYS ONLY MONDAY - FRIDAY.
Friday orders will ship the following Monday.
NO Express delivery available Saturday for Sunday. Overnight/Express for USA - starts at $28.00 and increases based on total weight.  You will need to sign for your package, no exceptions.

Can men use Latisse® too?

Yes!  Latisse® is appropriate for any gender.

Can I use Latisse® on my eyebrows?

While it may seem like a good idea, Latisse® was only approved by the FDA to use on your upper eyelashes at this time.  Clinical studies are currently underway to see if Latisse® will grow your eyebrows.

How long does it take to see results using Latisse®? And is it permanent?

Latisse® users may see results at 8 weeks with full results at 12 to 16 weeks. The growth is gradual and over time.

If you stop using Latisse®, your eyelashes are expected to return to their previous appearance over several weeks to months.

Will I always have to use Latisse® every day or is there a maintenance regimen once I achieve maximum results?

While using Latisse® daily, your lashes will continue to grow in longer and thicker.  Everyone is different - but most people achieve maximum results around 12-16 weeks. At that point, you need maintenance treatments of 2-3 times per week to keep those results.

Is Latisse® a replacement for mascara?

With regular use, Latisse®  will grow your natural eyelashes longer, fuller, thicker, and darker - the very same reasons we use mascara, eh?  The choice is yours - go commando, or you can still apply mascara while using Latisse® if you want to see even more dramatic effects.

What is the size of the bottle? And how long will one bottle last?

Latisse® is available in 3mL or 5mL sizes. Each 3mL bottle of Latisse® comes with 70 sterile applicators.  You get twice as many applicators as there are number of doses, because you use only only applicator per eye, each day.  Apply only one drop of Latisse® per applicator.  If using correctly, your solution should last about 35 days.

Each 5mL bottle of Latisse® comes with 140 sterile applicators.  If using correctly, your solution should last up to 70 days.

Does Latisse® need to be refrigerated?

No.  In fact, it's a good idea to keep it handy - say in your bathroom, so that you will remember to use it every day.  Visit the Tips for Success page for some other helpful guidelines. 

How many applicators are included with my order?

Each 3mL kit includes 70 sterile applicators. Each 5mL kit includes 140 sterile applicators.  Use one fper eye per day to maintain sterility.

I'm an established customer. Can I get a refill for Latisse®?

Yep, you sure can, as long as your prescription still has refills left.

How can you discount Latisse® so low?

This one is simple.  We are able to pass the savings direct to you because we are a high-volume distributor of Latisse® and keep our overhead low! Our returning patients have been very loyal and find that the product works as intended (most beyond their expectations!) and also find it very safe and effective. We are happy we can pass the savings and the ease of ordering on to you!

Where do you get your Latisse®?

It's 100% pure product - we get our Latisse® directly from the manufacturer, Allergan®.  We are listed on their site under Dr. Lori Chapleskie, DO.

Click to see our listing at  Enter the zip code 19403 to find our doctor.

Why should I purchase Latisse® from you?

Because you are not just a number to us.

As professional women in the medical field, we are deeply committed to your safety and education. We personally oversee each order in order to ensure compliance, quality, and safety. We also understand the importance of great lashes - (flutter, flutter)!  Once we determine that this product is right for you, your order will be processed quickly and efficiently so that you can enjoy longer, fuller lashes as soon as possible!

If I have a question about Latisse®, how can I contact you?

Call or email us with your questions. You can call us at 484-792-1794; our customer care hours are Mon - Fri 8 AM to 6 PM EST.

You can also email us with your questions.   Use our Contact Us page or email us at

What is your return policy?

Positively no refunds or returns can be accepted for Latisse® because it is a prescription product.

SkinMedica® products can be returned within 30 days of receipt for a refund. Shipping charges are not refundable.  Return shipping costs are your responsibility. All items must have a return authorization, and must be returned in original containers along with a copy of the receipt and reason for return. Email us with your request for a return authorization at

What happens if my package gets lost or stolen?

Long Lashes Online will not be responsible for lost or stolen packages. Once we print your postage, you will be emailed tracking information from the post office.  It is your responsibility to monitor its progress and follow up with the post office with any concerns.

You will need to sign, or have someone sign for your package, for orders that are mailed to businesses, multi-family/condo/apartment dwellings, and/or for orders totaling $200 or more.  No exceptions.

What happens if the product arrives damaged?

In the rare event that the product was damaged during shipping - just contact us for instructions on how to receive a replacement.

What, if any, are the side effects to consider with Latisse®?

The most common side effects after using LATISSE® solution are an itching sensation in
the eyes and/or eye redness, which were reported in approximately 4% of patients. These
may occur immediately after use, but should usually last only for a short period of time.
Eye itching and eye redness are not allergic reactions, and do not mean that your eyes are
being harmed.

Latisse® may cause other less common side effects, which typically occur on
the skin close to where Latisse® is applied, or in the eyes. These include eye irritation,
dryness of the eyes, and redness of the eyelids. Skin darkening (or hyperpigmentation) is
another less common side effect. This condition causes areas of skin to become darker
than the surrounding skin color.

Increased brown iris pigmentation has occurred when similar medications were instilled
directly into the eye to treat elevated intraocular pressure/glaucoma. Although iris
pigmentation was not reported in clinical studies with Latisse®, patients should be
advised about the potential for increased brown iris pigmentation which is likely to be

If you develop a new ocular condition (e.g., trauma or infection), experience a sudden decrease in visual acuity, have ocular surgery, or develop any ocular reactions, particularly conjunctivitis and eyelid reactions, you should stop using the product immediately and seek your physician's advice concerning the continued use of LATISSE® solution.  You should also contact Allergan®.  To report SUSPECTED ADVERSE REACTIONS contact Allergan® at 1-800-433-8871.

Do I really need to use the applicators that come with Latisse®?

Yes, you really do.


Because it's the best option.

We know, we know, we've read and heard all the talk about using other applicators too - like Q-tips, eyeliner brushes, etc....

But the Latisse® applicator brushes are there for a reason -

1. They come pre-packaged two at at time - in a sterile blister pack. That's pretty important. Sterile applicators really help protect your eye so you do not get infections from common bacteria growing on other applicators. You have to admit - pink eye wouldn't look good even if your eyelashes are long. It's a safety kind of thing doncha know.

2.  They were specifically designed to hold the correct drop per applicator. Per eye.

3.  More importantly - they are specifically designed to also dispense the correct dose.....(lightbulbs going off, eh?)

So that way you do not increase the risks for potential side effects - like redness, itchiness, hyperpigmentation, etc....pretty clever, eh?

So please - only use the sterile applicators that come with the solution for best results.

Are there other warnings or considerations I need to know?

Latisse® solution is intended for use on the skin of the upper eyelid margins at the base of the eyelashesDo not apply to the lower eyelid. If you are using LUMIGAN® or other products in the same class for elevated intraocular pressure (IOP), or if you have a history of abnormal IOP, you should only use Latisse® under the close supervision of your physician.

Latisse® use may cause darkening of the eyelid skin which may be reversible. Latisse® use may also cause increased brown pigmentation of the colored part of the eye which is likely to be permanent.

It is possible for hair growth to occur in other areas of your skin that Latisse® frequently touches. Any excess solution outside the upper eyelid margin should be blotted with a tissue or other absorbent material to reduce the chance of this from happening. It is also possible for a difference in eyelash length, thickness, fullness, pigmentation, number of eyelash hairs, and/or direction of eyelash growth to occur between eyes. These differences, should they occur, will usually go away if you stop using Latisse®.

What the heck does IOP mean?

IOP stands for elevated Intra-Ocular Pressure.  This is a condition where the pressure inside the eye is higher than normal. Latisse® may decrease IOP, so talk to your doctor if you are using IOP-lowering medications. Concurrent administration of Latisse® and certain IOP-lowering medications in ocular hypertensive patients should be closely monitored for changes in intraocular pressure.

If I am pregnant or nursing - can I still use Latisse®?

Unfortunately, no.  Latisse® is not recommended for pregnant and lactating women as potential side effects to the unborn or nursing infant has not been studied and therefore, are not fully known.  Besides, your hair and lashes will be gorgeous anyway!

How do I apply Latisse®?

Latisse® is a once-a-day treatment you apply yourself each evening to the base of the upper eyelashes. DO NOT APPLY in your eye or to the lower lid. See the video instructions in How to Apply, and apply as instructed. 

1. Before applying Latisse® each night, ensure your face is clean, that makeup and contact lenses are removed, and any other facial care products have already been applied and absorbed.

2. Remove an applicator from its tray. Then, holding the sterile applicator horizontally, place one drop of Latisse® solution on the area of the applicator closest to the tip but not on the tip, so as to not let any drip off.

3. Immediately draw the applicator carefully along the skin at the base of the upper eyelashes (where the eyelashes meet the skin) going from the inner part of your lash line to the outer part. Do not apply in your eye or to the lower lid because excess hair growth outside the treatment area may occur.

4. Blot any excess solution beyond the eyelid with a tissue.

5. Dispose of the applicator after one use. Repeat for opposite eyelid, using a new sterile applicator to help minimize any potential for contamination from one eyelid to another.

Can I use Latisse® on both upper and lower lashes?

In short, no. 

A clinical trial of Latisse® was conducted on patients who applied the product to the base of their upper lashes only.  Please do not intentionally apply in your eye or to the lower lashes. There is the potential for hair growth to occur in areas where Latisse® solution comes in repeated contact with the skin surface.

It is important to apply Latisse® only to the skin of the upper eyelid margin at the base of the eyelashes using the accompanying sterile applicators, and to carefully blot any excess Latisse® from the eyelid margin to avoid it running onto the cheek or other skin areas.

However, some patients have reported that even though they don't apply Latisse® to their lower lashes, the lower lashes are growing too. Most likely, when your eyes are closed while sleeping, your lower lashes are getting the benefits anyway!

What if I forget to apply a treatment?

If you miss an application or a few, don't try to catch up. Just apply the LATISSE® treatment the next evening and stay on schedule after that.

What happens if I stop using Latisse®?

To continue to receive the maximum benefits of Latisse®, daily application is required.  If you decide to stop using LATISSE®, your eyelashes are expected to return to their previous appearance over several weeks to months.

Can I still wear contact lenses while using Latisse®?

Yep, you sure can, but contact lenses should be removed prior to application of Latisse® .  They may be reinserted 15 minutes after application. 

Yikes! What happens if I accidentally get it into my eye?

Not to worry.  Latisse® solution is an ophthalmic drug product. If any gets into the eye, it is not expected to cause harm. The eye should not be rinsed.

What are the ingredients? And who should not use it?

Active ingredient: bimatoprost

Inactive ingredients: benzalkonium chloride; sodium chloride; sodium phosphate, dibasic; citric acid; and purified water. Sodium hydroxide and/or hydrochloric acid may be added to adjust pH. The pH during its shelf life ranges from 6.8 — 7.8.

Naturally, do not use Latisse® solution if you are allergic to any one of its ingredients.

What the heck is skin hyperpigmentation?

Hyperpigmentation is a common, usually harmless condition in which areas of skin become darker than the surrounding skin color. This occurs when there is an increase in the melanin, the brown pigment that produces normal skin color, in the skin. Skin hyperpigmentation is a possible side effect of Latisse®, but may be reversible after discontinuation of the product.

Use Latisse® only as directed - one drop on each sterile applicator, per eye, at bedtime.

What should I do if I experience eye redness or itching with Latisse®?

Eye redness or itching may temporarily occur when using Latisse®. Contact us and/or consult your doctor if they persist or you notice other symptoms as well. If you develop a new eye condition (e.g. trauma or infection), experience a sudden decrease in visual acuity, have eye surgery, or develop any eye reactions, particularly conjunctivitis and eyelid reactions, you should immediately seek your physician’s advice concerning the continued use of Latisse®.

If I have glaucoma, can I still use Latisse®?

In some cases, Latisse® can still be safe for you to use even with diagnosed IOP or glaucoma. If you are currently being followed and/or being treated for glaucoma, then you should not order Latisse® online.  It's best to be monitored by your physician.

Could Latisse® cause the color of my eyes to change?

On rare occasions, increased brown pigmentation of the iris (the colored part of your eye) has occurred when the same formulation of bimatoprost ophthalmic solution was instilled directly into the eye when it was used to treat elevated intraocular pressure/glaucoma.

But here's the thing: brown Iris pigmentation was not reported in clinical studies with Latisse® when studied to grow eyelashes.  Naturally, if instilled into the eyes, it is still important to be advised about the potential for increased brown iris pigmentation which is likely to be permanent if it should occur.

When applying appropriately, Latisse® is applied only on the skin at the edge of the upper eyelashes  - and not instilled directly into the eye.

Why is Latisse® better than other eyelash products?

Latisse® is the first and only prescription treatment currently approved by the FDA for inadequate or sparse eyelashes, growing them longer, fuller and darker.

And best - it really works!

Where can I find more information on Latisse®?

You can visit the official website: to gather more information.

Where do I report unexpected adverse reactions to using Latisse®?
To report unexpected or adverse reactions, please contact Allergan at 1-800-433-8871. 

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