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Long Lashes Online!
Allergan's #1 online provider of Latisse & Skin Medica Products
Frequently Asked Questions about Latisse.
Information and Use Latisse, Skin Medica, & Vivite
 

FAQ - Buy Latisse

Here then is a list of common questions we have received with regards to Latisse.

What is Latisse?

LATISSE® solution (bimatoprost ophthalmic solution) 0.03% - is a prescription treatment for hypotrichosis used to grow eyelashes, making them longer, thicker and darker. 

Hypotrichosis is another name for having inadequate or not enough eyelashes.


Does Latisse really work?

We want long eyelashes too!  We personally use it and are amazed at the actual results. So yes, Latisse really works when used as directed.


How does Latisse work?

In short, think of Latisse® as nourishment for your eyelashes...

The active ingredient in Latisse™ eyelash grower is called bimatoprost. Research suggests that growth of eyelashes occurs by increasing the percent of hairs in, and the duration of, the anagen (or growth) phase of the hair follicle. Bimatoprost can prolong this growth phase, hence you get longer lashes. It also appears to help generate extra lashes, so your lashes get fuller.

While the exact mechanism is unknown, it appears Latisse™ strengthens your lashes and increases the life cycle of each lash. Latisse™ also increases the pigment, or color of the lash. Thus, over the treatment course with Latisse™ eyelash grower, all of your own lashes become fuller, longer, thicker and darker. Naturally, when you stop using the product, your eyelashes will eventually return to their original state.

Your lashes don’t just look better using Latisse, they are better!


Is Latisse really safe to use?

Yep. Latisse is safe to use.

Latisse was clinically tested in a pivotal Phase III, multi-center, double-masked, placebo-controlled study to assess its safety and efficacy in which all endpoints (improved eyelash prominence, length, thickness and darkness) were met. Bimatoprost, the active ingredient in Latisse, was first approved in 2001 as a medical product to lower intraocular pressure in people with open-angle glaucoma or ocular hypertension. Patients treated with bimatoprost for this specific eye condition experienced eyelash growth as a side effect.

The long-term safety of bimatoprost for therapeutic use has been recognized by the medical community and well established based on use in 32 clinical trials involving more than 5,700 glaucoma patients and more than 13 years of clinical trial experience. Given the existing and substantial clinical and post-marketing safety data with bimatoprost solution 0.03%, coupled with the positive results from the Phase III Latisse study, Latisse provides patients a clinically meaningful aesthetic benefit with a favorable safety profile.


Hi. I'm a new customer. After I submit my order - what happens next?

After you buy Latisse from to us, we review your medical history to be sure that Latisse is safe for you to use.  Then we personally contact you via email about your approval and order status.  We try to keep up with the order responses quickly throughout the business day. You should expect a response within minutes or up to 24 hours after receipt of your order. Off hours, weekends, and holidays may take a bit longer.  Remember to check your spam box if you do not see our email from approvals@longlashesonline.com


How come my invoice still says the full price when I entered my Brilliant Distinctions discount code?

The BD discount is taken manually so you will not see it on your invoice but it will be reflected on your credit card statement.


Is there a bigger bottle of Latisse?

Latisse now comes in either a 3ml bottle with 80 sterile applicator tips or in a new 5ml bottle with 140 sterile applicators. 


How old do you have to be to use Latisse?

Latisse is appoved for ages 18 years and older.


Can I buy Latisse without a prescription from a doctor?

We understand being busy and are here to help keep you on schedule. Here at Long Lashes Online, we will write the prescription for you.

Once you submit your medical history/order form, we will review it to make sure Latisse is safe for you to use.  You will then receive an approval email from approvals@longlashesonline.com and your order will be processed and shipped.

No waiting rooms or waiting in lines for Latisse.  Isn't that great!


How do I know if you are a legitimate retailer?

We are a Black Diamond Partner with Allergan and authorized retailer of the authentic Latisse solution.  Click here to see our listing at Latisse.com or go to www.latisse.com (Allergan's website) and click on "Find a Doctor", enter our zip code, 19464, and you will see that Dr. Chapleskie-Alfonse and Long Lashes Online come up as an authorized provider.


Do you ship to Canada or Overseas?

We're sorry - but we ship only to the continental United States, Alaska, and Hawaii at this time.


What is your processing time?

During the week, we usually ship Latisse & Vivite within 48 hours!  We ship USPS first class or priority mail based on weight - or express mail overnight if desired. Depending on where you live - once it leaves our office, please know that it can take the carrier 3 to 5 business days, after the ship date, to receive it at your door.

Shipping Policy:

We ship anywhere in the continental United States, Alaska, and Hawaii. Sorry, we do not ship to Canada or overseas at this time.

All packages are delivered via USPS First Class/Priority Mail (3-5 business day delivery). Orders for three boxes of Latisse or more, overnight orders, and apartment/multi-family addresses will be sent Signature Confirmation.  All other orders will be sent First Class Delivery Confirmation or Priority Mail based on weight.  Once your complete order is received, we make every attempt to ship the very next business day.  But please remember, that we are a doctor's office and therefore adhere to normal BUSINESS hours.

Some days are busier than others. Please allow at least one business day processing time for ALL orders, INCLUDING EXPRESS DELIVERY - and two to three days processing time for orders placed over the weekend - between 3pm Friday and 8am Monday and nationally observed Holidays.
 
EXPRESS DELIVERY - IMPORTANT PLEASE READ:
The USPS does not guarantee overnight delivery of Express Mail.   
Express shipping (1-2 days) available for USPS BUSINESS DAYS ONLY MONDAY - FRIDAY.
Friday orders will ship the following Monday.
NO Express delivery available Saturday for Sunday. Overnite/Express for USA - starts at $28.00 and increases based on total weight.  You will need to sign for your package.
 


Can men use Latisse too?

Yes, of course.  Latisse® is appropriate for men or women if conditions warrant it.


Can I use Latisse on my eyebrows?

While it may seem like a good idea, Latisse® was only approved by the FDA to use on your upper eyelashes.  Clinical Studies have not been done to see if Latisse will grow your eyebrows.


How long does it take to see results using Latisse? And is it permanent?

LATISSE® users may see results at 8 weeks with full results at 12 to 16 weeks. The growth is gradual and over time.

If you stop using LATISSE®, your eyelashes are expected to return to their previous appearance over several weeks to months


Will I always have to use Latisse everyday or is there a maintenance regimen once I achieve maximum results?

While using Latisse® your lashes will continue to grow without shedding as they normally would.  Everyone is different - but most people achieve maximum results around 12-16 weeks. Maintenance treatments of 2-3 times per week can be started at any time before or after. The choice is yours.


Is Latisse a replacement for mascara?

 With regular use, Latisse®  will grow your natural eyelashes longer, fuller, thicker, and darker - the very same reasons we use mascara, eh?   However, you can still apply mascara while using Latisse if you want to see even more dramatic effects.


What is the size of the bottle? And how long will one bottle last?

Each 3ml bottle of Latisse® contains 3ml of solution, and comes with 80 sterile applicators.  You get double the applicators, because you use only only applicator per eye, each day.  Apply only one drop of Latisse per applicator.  If using correctly, your solution should last up to 30 days.

Each 5ml bottle of Latisse® contains 5ml of solution, and comes with 140 sterile applicators.  You get double the applicators, because you use only only applicator per eye, each day.  Apply only one drop of Latisse per applicator.  If using correctly, your solution should last up to 10 weeks.


Does Latisse need to be refrigerated?

No.  In fact, it's a good idea to keep it handy - say in your bathroom, so that you will remember to use it every day.  Visit the Tips for Success page for some other helpful guidelines. 


How many applicators are included with my order?

Each 3ml, 30 day supply includes 80 sterile applicators.  One for each eye per day  to maintain sterility.

Each 5ml, 10 week supply includes 140 sterile applicators.  One for each eye per day to maintain sterility.


I thought Latisse was by prescription?

It is.  In essence, we write and fill the prescription for you when you are approved to use Latisse.   You are allowing us to medically supervise you with regard to Latisse while using the product.  We require a complete medical history with each order that is reviewed and appropriately approved (or denied) under the direction of a licensed medical physician. (Hey, it may be extra paperwork - but at least there is no need to sit in a crowded waiting room!)


I'm an established customer. Can I get a refill for Latisse?

Yep, you sure can. Easier still - Choose our Latisse Autoshipping option, and we'll do the work for you.  You tell us how often you need a refill.

 Just go to the order page at www.longlashesonline.com or click here to reorder.


How can you discount Latisse so low?

This one is simple.  We are able to pass the savings direct to you because we are a high volumn distributor of Latisse and keep our overhead low! Our returning patients have been very loyal and find that the product works as intended (most beyond their expectations!) and also find it very safe and effective. We are happy we can pass the savings, and the ease of ordering on to you!


Where do you get your Latisse?

It's 100% pure product - we get our Latisse® directly from the manufacturer, Allergan.  We are listed on their site under Dr. Lori Chapleskie, DO.

Click to see our listing at Latisse.com.


Why should I purchase Latisse from you?

Because you are not just a number to us.

As professional women in the medical field, we are deeply committed to your safety and education. We personally oversee each order in order to ensure compliance, quality, and your safety. We also understand the importance of great lashes - (flutter, flutter)!  Once we determine that this product is right for you, your order will be processed quickly and efficiently so that you can enjoy longer, fuller lashes as soon as possible too!


What is your shipping/processing time?

We ship anywhere in the continental United States, Alaska, and Hawaii. Sorry, we do not ship to Canada or overseas at this time.

All packages are delivered via USPS First Class/Priority Mail (3-5 business day delivery). Orders for three boxes of Latisse or more, overnight orders, and apartment/multi-family addresses will be sent Signature Confirmation.  All other orders will be sent First Class Delivery Confirmation or Priority Mail based on weight.  Once your complete order is received, we make every attempt to ship the very next business day.  But please remember, that we are a doctor's office and therefore adhere to normal BUSINESS hours.

Please allow at least one business day processing time for ALL orders, INCLUDING EXPRESS DELIVERY - and two to three days processing time for orders placed over the weekend - between 3pm Friday and 8am Monday and nationally observed Holidays.
 
EXPRESS DELIVERY - PLEASE READ:
The USPS does not guarantee overnight delivery of Express Mail.   
Express shipping (1-2 days) available for USPS BUSINESS DAYS ONLY MONDAY - FRIDAY.
Friday orders MUST be placed before 1pm EST in order to be processed for Saturday shipment.
NO Express delivery available Saturday for Sunday. Overnite/Express for USA - starts at $28.00 and increases based on total weight.  You will need to sign for your package.
 


If I have a question about Latisse, how can I contact you?

Call or email us with your questions.  But please be aware that phone calls will be collected at the end of normal business hours - we will try to return your call within 48 hours.   484-792-1794

For the fastest response, email us with your questions.   Use our contact page right here --->  Contact Us.


What is your return policy?

This one is easy.  Positively no refunds or returns can be accepted due to the prescriptive nature of this product. 


What happens if the product arrives damaged?

In the rare event that the product was damaged during shipping - just contact us for instructions on how to receive a replacement.


What, if any, are the side effects to consider with Latisse?

The most common side effects after using LATISSE® solution are an itching sensation in
the eyes and/or eye redness, which were reported in approximately 4% of patients. These
may occur immediately after use, but should usually last only for a short period of time.
Eye itching and eye redness are not allergic reactions, and do not mean that your eyes are
being harmed.

LATISSE® solution may cause other less common side effects, which typically occur on
the skin close to where LATISSE® is applied, or in the eyes. These include eye irritation,
dryness of the eyes, and redness of the eyelids. Skin darkening (or hyperpigmentation) is
another less common side effect. This condition causes areas of skin to become darker
than the surrounding skin color.

Increased brown iris pigmentation has occurred when similar medications were instilled
directly into the eye to treat elevated intraocular pressure/glaucoma. Although iris
pigmentation was not reported in clinical studies with LATISSE®, patients should be
advised about the potential for increased brown iris pigmentation which is likely to be
permanent.

If you develop a new ocular condition (e.g., trauma or infection), experience a sudden decrease in visual acuity, have ocular surgery, or develop any ocular reactions, particularly conjunctivitis and eyelid reactions, you should stop using the product immediately and seek your local physician's advice concerning the continued use of LATISSE® solution.  You should also contact Allergan®.  To report SUSPECTED ADVERSE REACTIONS contact Allergan® at 1-800-433-8871.


Do I really need to use the applicators that come with Latisse?

Yes, you really do.

"Why?"

-because it's the correct thing to do.

We know, we know, we' read and hear all the talk about using other applicators too - like Q-tips, eyeliner brushes, etc....

But the Latisse applicator brushes are there for a reason -

1. They come pre-packaged two at at time - in a sterile blister pack. That's pretty important. Sterile applicators really help protect your eye so you do not get infections from common bacteria growing on other applicators. You have to admit - pink eye wouldn't look good even if your eyelashes are long. It's a safety kind of thing doncha know.

2.  They were specifically designed to hold the correct dose....one drop per applicator. Per eye.

3.  More importantly - they are specifically designed to also dispense the correct dose.....(lightbulbs going off, eh?)

So that way you do not increase the risks for potential side effects - like redness, itchiness, hyperpigmentation, etc....pretty clever, eh?

So please.  Only use the sterile applicators that come with the solution for best results.


Are there other warnings or considerations I need to know?

LATISSE® solution is intended for use on the skin of the upper eyelid margins at the base of the eyelashes. Refer to the illustration below. DO NOT APPLY to the lower eyelid. If you are using LUMIGAN® or other products in the same class for elevated intraocular pressure (IOP), or if you have a history of abnormal IOP, you should only use LATISSE® under the close supervision of your local physician.

Buy Latisse

LATISSE® use may cause darkening of the eyelid skin which may be reversible. LATISSE® use may also cause increased brown pigmentation of the colored part of the eye which is likely to be permanent.

It is possible for hair growth to occur in other areas of your skin that LATISSE® frequently touches. Any excess solution outside the upper eyelid margin should be blotted with a tissue or other absorbent material to reduce the chance of this from happening. It is also possible for a difference in eyelash length, thickness, fullness, pigmentation, number of eyelash hairs, and/or direction of eyelash growth to occur between eyes. These differences, should they occur, will usually go away if you stop using LATISSE®.


What the heck does IOP mean?

IOP stands for elevated Intraocular Pressure.  This is a condition where the pressure inside the eye is higher than normal. LATISSE® may decrease IOP. So talk to your doctor if you are using IOP-lowering medications. Concurrent administration of LATISSE® and certain IOP-lowering medications in ocular hypertensive patients should be closely monitored for changes in intraocular pressure.


If I am pregnant or nursing - can I still use Latisse?

Unfortunately, no.  Latisse is not recommended for pregnant and lactating women as potential side effects to the unborn or nursing infant are not fully known.  Besides, your hair and lashes will be gorgeous anyway!


How do I apply Latisse?

LATISSE® solution is a once-a-day treatment you apply yourself each evening to the base of the upper eyelashes. DO NOT APPLY in your eye or to the lower lid because excess hair growth outside the treatment area may occur. See the video instructions in How to Apply, and apply as instructed. 

1. Before applying LATISSE® each night, ensure your face is clean, makeup and contact lenses are removed, and any other facial care products have already been applied.

2.  Remove an applicator from its tray. Then, holding the sterile applicator horizontally, place one drop of LATISSE® solution on the area of the applicator closest to the tip but not on the tip, so as to  not let any drip off.

3. Immediately draw the applicator carefully along the skin at the base of the upper eyelashes (where the eyelashes meet the skin) going from the inner part of your lash line to the outer part. Do not apply in your eye or to the lower lid because excess hair growth outside the treatment area may occur.

4.  Blot any excess solution beyond the eyelid with a tissue.

5. Dispose of the applicator after one use. Repeat for opposite eyelid, using a new sterile applicator to help minimize any potential for contamination from one eyelid to another.


Can I use Latisse on both upper and lower lashes?

In short, no. 

A clinical trial of LATISSE® was conducted on patients who applied the product to the base of their upper lashes only.  Please do not intentionally apply in your eye or to the lower lashes. There is the potential for hair growth to occur in areas where LATISSE® solution comes in repeated contact with the skin surface.

It is important to apply LATISSE® only to the skin of the upper eyelid margin at the base of the eyelashes using the accompanying sterile applicators, and to carefully blot any excess LATISSE® from the eyelid margin to avoid it running onto the cheek or other skin areas.

But wait - Patients have reported - that even though they don't apply Latisse to their lower lashes - are finding that, in some cases, the lower lashes are growing too. Most likely, when your eyes are closed while sleeping, your lower lashes are getting the benefits anyway!


What if I forget to apply a treatment?

If you miss an application or a few, don't try to catch up. Just apply the LATISSE® treatment the next evening and stay on schedule


What happens if I stop using Latisse?

To continue to receive the maximum benefits of Latisse®, daily application is required. 

And If you decide to stop using LATISSE®, your eyelashes are expected to return to their previous appearance over several weeks to months.


Can I still wear Contact lenses while using Latisse?

Yep, you sure can, but contact lenses should be removed prior to application of LATISSE® .  They may be reinserted 15 minutes following its administration. 


Yikes! What happens if I accidentally get it into my eye?

Not to worry.  LATISSE® solution is an ophthalmic drug product. If any gets into the eye, it is not expected to cause harm. The eye should not be rinsed.


What are the ingredients? And who should not use it?

Active ingredient: bimatoprost
Inactive ingredients: benzalkonium chloride; sodium chloride; sodium phosphate, dibasic; citric acid; and purified water. Sodium hydroxide and/or hydrochloric acid may be added to adjust pH. The pH during its shelf life ranges from 6.8 — 7.8.

Naturally, do not use LATISSE® solution if you are allergic to any one of its ingredients.


What the heck is skin hyperpigmentation?

Hyperpigmentation is a common, usually harmless condition in which areas of skin become darker than the surrounding skin color. This occurs when there is an increase in the melanin, the brown pigment that produces normal skin color, in the skin. Skin hyperpigmentation is a possible side effect of LATISSE®, but may be reversible after discontinuation of the product.

Use Latisse only as directed - one drop on each sterile applicator, per eye, at bedtime.


What should I do if I experience eye redness?

Eye redness may occur immediately after use. Contact us and/or consult your doctor if the redness persists or you notice other symptoms as well. If you develop a new eye condition (e.g. trauma or infection), experience a sudden decrease in visual acuity, have eye surgery, or develop any eye reactions, particularly conjunctivitis and eyelid reactions, you should immediately seek your physician’s advice concerning the continued use of LATISSE®.


If I have glaucoma, can I still use Latisse?

In some cases, Latisse can still be safe for you to use even with diagnosed IOP or Glaucoma. If you are currently being followed and/or being treated for Glaucoma, then you should not order Latisse online.  It's best to be followed by your local physician.


Could Latisse cause the color of my eyes to change?

On rare occasions, increased brown pigmentation of the iris (<---the color part of your eye) has occurred when the same formulation of bimatoprost ophthalmic solution was instilled directly into the eye  when it was used to treat elevated intraocular pressure/glaucoma.

But here's the thing - Brown Iris pigmentation was not reported in clinical studies with LATISSE® when studied to grow eyelashes.  Naturally, if instilled into the eyes, it is still important to be advised about the potential for increased brown iris pigmentation which is likely to be permanent if it should occur.

When applying appropriately, Latisse is applied only on the skin at the edge of the upper eyelashes  - and not instilled directly into the eye.

 


What should I do if I experience eye itching?

Eye itching may occur immediately after use. Consult your local physician if the itching persists or you notice other symptoms as well. If you develop a new eye condition (e.g. trauma or infection), experience a sudden decrease in visual acuity, have eye surgery, or develop any eye reactions, particularly conjunctivitis and eyelid reactions, you should immediately seek your physician’s advice concerning the continued use of LATISSE®.


Why is Latisse better than other eyelash products?

LATISSE® solution is the first and only prescription treatment currently approved by the FDA for inadequate or not having enough eyelashes, growing them longer, fuller and darker.

And best - it really works!


Where can I find more information on Latisse?

You can visit the official website:  www.latisse.com to gather more information.


Can you Automatically ship Latisse to me every month?

Yes we sure can!  We're happy to introduce Latisse Auto Shipping!   Let us worry about your refills - sign up for Latisse Auto Shipping Program on the bottom of the Medical History/Order Form  Choose to have one box shipped to you every 4, 6, 8, 10, or 12 weeks  - and then forgettaboutit...We'll do all the rest! The larger 5ml volume bottle will start at 8 weeks and up.

We will use the shipping address and the credit card number that you supply us with on your most recent order for all future shipments. If you need us to ship to a different address, increase or decrease the frequency or the quantity of your shipments, or need to change credit cards - please do not hesitate to use the contact us with your changes via the Autoshipping page on the website. You can cancel or change the frequency of your autoshipment at any time with an email.  We know this new option will help make life easier.


 

 

 

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  Latisse®  , Skin Medica® and Vivite® are registered trademarks of Allergan®.

All medical information is kept strictly confidential and will not be released without your expressed, written consent, in accordance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996.